Terms and conditions.

For the purposes of these terms and conditions, ‘We’, ‘Our’ and ‘Us’ refers to www.bicyclespokes.com.au and ‘You’ or ‘Your’ refers to the website user or customer. By using this website you are accepting the following terms and conditions.

Delivery of goods

Goods will be delivered by Australia Post or other reputable courier company. We will endeavour to send goods promptly after orders are placed. Replacement of goods that are damaged or lost during delivery will be made at the discretion of www.bicyclespokes.com.au.

We are currently unable to deliver goods to locations outside of Australia.

Returns and refunds

If a good is faulty or not as advertised and you wish to return it, please notify us within 14 days and please state the reason for the return. Refunds will only be process on return of goods in saleable condition. Refunds will be processed promptly and made by the same method as the original payment.

Refunds will not be given if the customer has changed their mind. All refunds are made at the discretion of www.bicyclespokes.com.au.

Change to orders

As our goods are cut to order according to lengths specified by the customer, we are therefore unable to alter orders after they have been placed. Please make sure lengths provided are correct at the time of placing an order.

Delayed delivery

Should a good be temporarily unavailable, the customer will be notified of a delay in delivery and given an option to cancel the order. If the customer does not cancel the order, they will be deemed as having accepted the new delivery date.

Payment

Payment of goods is required prior to the good being dispatched.

Product specifications

All lengths and weights of products described on this Website are those provided by the product manufacturers. We source products from reputable companies and any variation in weight or length is expected to be minimal.

Intellectual property

All intellectual property in material on this website is the property of www.bicyclespokes.com.au. You are not permitted to reproduce the documents, information or materials on the website without our written permission.